We post to UK & Europe
|Terms and Conditions|
Frequently Asked Questions
Please review our terms and conditions before placing orders or inquiring about the specific question you may have. This guide will tell you about our shipping and receiving procedures, give you tips on how to pay for your order.
Correspondence between buyer and seller is an important part of any on-line transaction. Please make sure your contact information when ordering is current, that your mailbox is not full and that you will receive our correspondence at all times during the transaction.
Credit or debit cards accepted, including Mastercard, Maestro, Visa American express etc.
Paypal or Nochex is by far our preferred payment method. If you have problems with PayPal use NOCHEX.
If you need to pay by cheque, please allow 10 working days for cheque clearance, goods will then be dispatched. It is quicker to send postal orders (Please send registered to cover for any loss).
All international non UK customers must pay by Paypal or NOCHEX on line only.
Please include item description and address with any payments!
All our pricing includes vat at 17.5%.
Vat registration number: 862 4553 15
Return of goods
Items will only be accepted for return within 7 days of despatch if: In NEW condition, in original packaging and unmarked. Buyer will be responsible for post and packing in both directions. (Items returned after the 7 days are subject to a 15% restocking charge)
Please note it is possible to snap fins if used on land for walking or climbing steps etc. Fins MUST be taken off whilst in the water, they are not shoes. We are unable to replace any broken fins after 7 days, sorry.
We are happy to exchange goods if size is incorrect. i.e. Wetsuits, shoes etc.
Special order items cannot be returned unless faulty. All goods carry a faulty workmanship warranty for 90 days from the date of purchase.
If your not sure, mail me and I will come straight back to you.
Postage and Packaging
I keep proof of postage on all items sent. In the unlikely event of a problem with delivery, I will provide you with proof of postage.
Buyer Pays Shipping. Our consumer sales are offered to UK Mainland.
International shipping on request . please note FREE delivery is ONLY available on orders in the UK. European delivery on request.
We do NOT export outside Europe , sorry. Any orders taken from outside europe will be refunded.
Most items are dispatched the next working day.
Items can take up to 7 working days to arrive in UK Mainland. If you require faster delivery use our express delivery service, only an extra £4.99 for delivery within 3 working days.
If any order is not delivered within 10 days, please let us know.
We also recycle as much packaging as we can, so you may find your package has additional cardboard etc, used as padding.
PLEASE NOTE: Collection is not possible on any MIKES DIVING purchases. We are an On-Line company only.