Frequently Asked Questions

Payment

Credit / debit card, Paypal or Nochex is by far our preferred payment method. If you have problems with PayPal please use NOCHEX, its a very fast and efficient alternative.

Allow 10 Days clearance for all Cheques (UK Orders only). It is quicker to send postal orders.

All international orders must be paid on line only.

Please include item description and address with any payments sent in the post.

Please ensure all items are tested prior to use, holiday etc.

Return/Exchange of goods

Return/exchange is no problem within 14 days of despatch assuming they are in NEW condition, in original packaging and unmarked and not used in water.

We understand you need to try things on, to ensure a good fit. As long as the item is unmarked exchange is no problem.

Items returned for refund after 14 days are by agreement only and be as new condition, not used in water.

Buyer will be responsible for post and packing in both directions. 

Items sent out on our free delivery scheme, may incur a restocking fee if returned, to cover initial shipping costs (Returns only. This does not apply to exchanges).

Please note it is possible to snap fins if used on land for walking or climbing steps etc. Fins MUST be taken off whilst in the water, they are not shoes.

Special order items cannot be returned unless faulty. All goods carry a faulty workmanship warranty for 90 days from the date of purchase. Faulty goods returned within 14 days of receipt will be entitled to a refund or replacement. Faulty goods returned between 14 and 90 days will be replaced under our warranty.

Please click here for our detailed Return/Exchange proceedure

Postage and Packaging

We keep proof of postage on all items sent. In the unlikely event of a problem with delivery, I will provide you with proof of postage.

(Items over 600mm in length such as spearguns, bodyboards, beach mats, cannot be posted to the Channel Islands due to length restrictions.)

International shipping on request . please note FREE delivery is ONLY available on orders in the UK. European delivery on request. Any international order placed over £50 will be refunded or a easy to settle invoice will be sent, that can be paid by credit card instantly.

We do NOT export to North America

Most items are dispatched the next working day. 

Items can take approx 2 - 4 working days to arrive in UK. If you require faster delivery use our Express Delivery service, only an extra £4.99 for delivery within 2 working days. Possibly next working day if ordered before 12 noon.

If any order is not delivered after 10 working days, please let us know. Packages can sometimes get delayed. Whilst we endeavour to stop this from happening, there are sometimes delays beyond our control. We are unable to declare a package lost until 15 working days have expired (20 days for international).

We also recycle as much packaging as we can, so you may find your package has additional cardboard etc, used as padding.

Mikes Diving Ltd
Unit 36 Kestrel Court
Harbour Road
Portishead BS20 7AN

VAT

All our pricing includes vat at the current rate. UK Vat registration number: 862 4553 15 - (We do not deduct VAT at source for customers in the Channel Islands etc)