Frequently Asked Questions

Payment

Credit / debit card, Paypal or Nochex is by far our preferred payment method. If you have problems with PayPal please use NOCHEX, its a very fast and efficient alternative.

Allow 10 Days clearance for all Cheques (UK Orders only). It is quicker to send postal orders.

All international orders must be paid on line only.

Please include item description and address with any payments sent in the post.

Please ensure all items are tested prior to use, holiday etc.

Return/Exchange of goods

Return/exchange is no problem within 14 days of despatch assuming they are in NEW condition, in original packaging and unmarked and not used in water.

We understand you need to try things on, to ensure a good fit. As long as the item is unmarked exchange is no problem.

Items returned for refund after 14 days are by agreement only and be as new condition, not used in water.

Buyer will be responsible for post and packing

Please note it is possible to snap fins if used on land for walking or climbing steps etc. Fins MUST be taken off whilst in the water, they are not shoes.

Special order items cannot be returned unless faulty. All goods carry a faulty workmanship warranty for 90 days from the date of purchase.

Postage and Packaging

We keep proof of postage on all items sent. In the unlikely event of a problem with delivery, I will provide you with proof of postage.

(Items over 600mm in length such as spearguns, bodyboards, beach mats, cannot be posted to the Channel Islands due to length restrictions.)

We do NOT export to North America

Most items are dispatched the next working day. 

Items can take approx 2 - 4 working days to arrive in UK. If you require faster delivery use our Express Delivery service, only £5.99 for delivery within 2 working days. Possibly next working day if ordered before 3pm.

Express delivery carrier such as City Link courier or Royal Mail Special Delivery, subject to weight and destination.


Express service does NOT apply to the following post codes:


BT = All

G83 7, G83 8, G84 0,


GY = ALL


HS1 2, HS1 9, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5,

IV10 8, IV11 8, IV12 4, IV12 5, IV12 9, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV18 9, IV19 1, IV19 9, IV2 6, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV27 9, IV28 3, IV30 1, IV30 4, IV30 5, IV30 6,

IV30 8, IV30 9, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV36 9, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 0, IV51 9, IV52 8, IV53 8, , IV54 8, IV55 8, IV56 8,IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8,

JE = ALL

KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW14 9, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2, KW2 6, KA27 8, KA28 0, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6,

PH17 2, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH26 9, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH33 9, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 4, PH49 4 PH50 4,


PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA23 9, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA28 9, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA34 9, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7 PA43 7, PA44 7, PA45 7, PA46 7 PA47 7, PA48 7, PA49 7, PA60 7 PA61 7, PA62 6, PA63 6, PA64 6 PA65 6, PA66 6, PA67 6, PA68 6 PA69 6, PA70 6, PA71 6, PA72 6 PA73 6, PA74 6, PA75 6, PA76 6 PA77 6, PA78 6, PH41 2, PH42 4 PH43 4 , PH44 4

ZE1 0, ZE1 9, ZE2 9, ZE3 9

All UK Islands

All International


If you fall into one of these restricted Post Codes, please contact me before ordering and I will advise what we can do. Use the Contact Us form

Some Highland post codes can incur an extra day due to the remote location

Any order is not delivered after 10 working days, please let us know. Packages can sometimes get delayed. Whilst we endeavour to stop this from happening, there are sometimes delays beyond our control. We are unable to declare a package lost until 15 working days have expired (20 days for international).

We also recycle as much packaging as we can, so you may find your package has additional cardboard etc, used as padding.

Mikes Diving Ltd
2d Harbour Road Trading Est
Portishead
Bristol
BS20 7BL

VAT

All our pricing includes vat at the current rate. UK Vat registration number: 862 4553 15 - (We do not deduct VAT at source for customers in the Channel Islands etc)